The following letters and testimonials are unsolicited and reproduced with permission of their authors.

Norris:

At last! I found a shop that absolutely cares about the customer, the car, and the true meaning of customer service! My little 9.5 is running like a dream, now. The difference in its performance from the day that I bought it, to the day I picked it up, is incredible! I didn't realize the real performance I was missing when I drove the car for the first few months.

Never having experienced the Saab feeling, I was a bit naïve when I first drove it. It felt fine. It drove nicely for a used car (2000). I thought, "This is really a nice car". When my "check engine" light went on, I took it to a dealer's repair shop to check it out. I dropped the car off the night before, expecting to hear from them sometime the next morning. No word by noon. I went into a couple of meetings that afternoon with still no word from the dealer. By 5 pm, I had a co-worker take me to the dealer to (or so I thought) pick up my repaired car. When I got there, I was informed that I wasn't "in the computer" and they had no information for me. I was beginning to think that my car had been stolen. Someone found it in the parking lot and quickly plugged it into the dealer's diagnostic computer. The technician (read, salesman), after approximately two minutes of diagnostics, impatiently told me that this and that was wrong, and that it would cost $X. Oh, and I had to leave the car for another day. I declined, not because of the cost, but because of the poor customer service.

Then I found you. To begin with, my initial phone conversation lasted about 10 minutes. We talked about the car, sure, but we talked about other things. I'm thinking, what's with this guy? He actually takes the time to make a new friend? I was impressed enough to make an appointment.

The diagnosis was complete, accurate, and fair. The repairs were not cheap, but certainly fair. Most importantly, I pulled out of your shop feeling that I had made a good investment in the car and in the repairs. My experience with Norris was pleasant and comfortable. But the car??... I couldn't believe the difference in my little Saab's performance! What had I gotten myself into, here? All of a sudden, I found myself driving a thoroughbred that simply wanted to run! And run she did, once I got her onto the highway! The sensation of controlling such a beauty was incredible and exhilarating. Not only had my 9.5 found new life, I felt pretty cool and young myself. I'm taking her up the mountains this weekend, just to see how she'll do on the mountain curves. Can't wait.

To you guys, thanks. I finally found a shop I can trust.

J.G.
Centennial, CO